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Matson & Isom Technology Consulting v. Dell Inc.

August 18, 2008


This case was before the undersigned on August 13, 2008, for hearing on plaintiff's motion to conduct expedited discovery. Douglas Harvey appeared as plaintiff's counsel, and Brandon Wisoff appeared as defense counsel.*fn1 As set forth below, the motion is granted in part, and denied in part.


In brief, this action concerns plaintiff's claims that Dell infringed its federally-registered trademark, "ProSupport." Plaintiff also alleges a claim for false designation of origin in violation of the Lanham Act, and state law unfair competition claims.

Plaintiff, Matson & Isom Technology Consulting ("MITC"), is a company based in Chico, California that offers technology consulting and maintenance services, and also resells servers, work stations, and laptop computers, including those manufactured by Dell. Plaintiff has offered its technology consulting and maintenance services under the "ProSupport" service mark since 2002. The mark was federally registered on December 19, 2006.

In February 2008, MITC learned that Dell had begun using the term "ProSupport" in connection with technology consulting services. On February 11, MITC wrote to Dell regarding its use of the "ProSupport" mark, and soon thereafter sent it a cease and desist letter through counsel. See Declaration of James Umenhofer in Support of Plaintiff's Ex Parte Motion for Expedited Discovery ("Umenhofer Decl."), Exh. D. Dell, through counsel, replied to the letter on February 12. See Declaration of Stephen P. Meleen in Support of Defendant ("Meleen Decl."), Exh. A. In that letter, Mr. Meleen acknowledged Dell's awareness of plaintiff's registered trademark, challenged the strength of the mark, and maintained that Dell had the right to use the mark in a descriptive manner. Id.

A month passed before plaintiff's counsel replied to Mr. Meleen's February 12, letter. See Exh. B to Meleen Decl. Plaintiff's March 14, letter is notable, not only for the one-month delay in sending it, but also for the cogent and supported arguments regarding plaintiff's claim for infringement. In the letter, plaintiff's counsel elaborated upon the facts of this case in the context of the eight factors used by the Ninth Circuit in determining the "likelihood of confusion" prong of the trademark infringement analysis. See KP Permanent Make-Up, Inc. v. Lasting Impression I, Inc., 408 F.3d 596, 602 (9th Cir. 2005) (to establish trademark infringement, plaintiff must show ownership of a valid mark, and likelihood of confusion).*fn2

Indeed, in the letter, MITC counsel claims already to have in its possession evidence of actual confusion by MITC's customers, one factor that weighs in MITC's favor in the context of a motion for preliminary injunction.

On March 21, Dell responded via electronic mail and continued to challenge MITC's assertion of exclusive rights in the "ProSupport" mark, citing numerous uses of the mark by other companies. See Exh. C to Meleen Decl.

On March 31, 2008, MITC filed its complaint, but did not serve it. After the complaint was filed, the parties began settlement negotiations. The parties continued settlement discussions until late June, and on June 26, 2008, Dell withdrew a pending settlement offer. See Meleen Decl., Exh. F. On that same date, Dell finalized its acquisition of common law rights in a service mark used by a Colorado Springs company, Voelker Research Interests, Inc. See id., Exh. D. Voelker's "ProSupport" mark was not federally registered, but was in use prior to MITC's first use in 2002. See id.

More than a week passed before MITC responded to this development. See Meleen Decl., ¶ 10. The parties spoke on July 8, and on July 24, MITC finally served the complaint after Dell's counsel agreed to accept service on Dell's behalf. See Meleen Decl., ¶¶ 10-12. On August 4, when MITC filed its motion to expedite discovery (and its application to have it heard on shortened time), defendant had not yet appeared, as its answer was not due until August 15. The Rule 26(f) conference has not yet occurred, and it appears that the joint status report regarding scheduling and other matters is not due until September 22, 2008. See April 1, 2008, Order Requiring Joint Status Report (doc. no. 4).


Rule 26(d) of the Federal Rules of Civil Procedure provides that "[a] party may not seek discovery from any source before the parties have conferred as required by Rule 26(f), except . . . when authorized by these rules, by stipulation, or by court order." Fed. R. Civ. P. 26(d).

Courts apply a "good cause" standard in considering motions to expedite discovery. Semitool, Inc. v. Tokyo Electron Am., 208 F.R.D. 273, 276 (N.D. Cal. 2002). "Good cause may be found where the need for expedited discovery, in consideration of the administration of justice, outweighs the prejudice to the responding party." Id. (emphasis added).


MITC claims it needs expedited discovery in order to move for a preliminary injunction on the issue of infringement. It proposes serving fifteen requests for production of documents, eleven interrogatories, and conducting three depositions. See Exhs. A-B to Plaintiff's Ex Parte Motion for Expedited Discovery ("Pl.'s Mot."). In its supporting brief, MITC explains that it believes this discovery will "give the court a complete picture of Dell's actions here, and [will demonstrate] the egregiousness of Dell's misconduct. . . ." See Pl.'s Mot., 2:7-9. MITC "strongly suspects" that the discovery "will confirm that Dell knowingly and willfully misappropriated MITC's mark, assuming it ...

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