Searching over 5,500,000 cases.

Buy This Entire Record For $7.95

Official citation and/or docket number and footnotes (if any) for this case available with purchase.

Learn more about what you receive with purchase of this case.

Corin v. Cintas Corp.


December 18, 2009


The opinion of the court was delivered by: Frank C. Damrell, Jr. United States District Judge


This matter is before the court on defendants Cintas Corporation, Cintas Corporate Services, Inc., Cintas Coporation No. 2, Paul Primerano, Joe Staron and Elizabeth Santilli's*fn1 (collectively, "defendants") motion to dismiss, or alternatively stay, this action pending arbitration.*fn2 Defendants move for an order compelling plaintiff Benjamin Corin ("plaintiff") to submit his claims to arbitration pursuant to the terms of an Employment Agreement plaintiff entered with defendant companies upon the commencement of his employment.*fn3 In this action, plaintiff alleges various claims relating to his employment with defendants and the ultimate termination of his employment by defendants.*fn4

Defendants contend all of plaintiff's claims are subject to the arbitration provision contained in plaintiff's Employment Agreement.

Plaintiff opposes the motion, arguing in the first instance, that defendants have waived their right to compel arbitration by refusing to meet and confer in good faith with plaintiff before demanding arbitration; plaintiff maintains that the Employment Agreement specifically requires that a party meet and confer to attempt to resolve any disputes informally before demanding arbitration, and defendants did not do so. Alternatively, plaintiff argues (1) the Employment Agreement's arbitration clause is unenforceable as procedurally and substantively unconscionable; (2) the individual defendants, as non-signatories to the Agreement, cannot compel arbitration; and (3) certain of plaintiff's claims are not covered by the arbitration provision.

For the reasons set forth below, the court DENIES defendants' motion on the ground the Agreement's arbitration provision is procedurally and substantively unconscionable. Because the court reaches this finding, it need not consider plaintiff's alternative arguments with respect to the individual defendants' ability to compel arbitration and the scope of the arbitration clause.


Defendant Cintas Corporation*fn5 ("Cintas") provides uniforms and other supplies to businesses, persons and organizations throughout California and the United States. (Compl., ¶ 9.) Plaintiff was employed by Cintas as a Uniform Sales Associate from approximately January 3, 2007 to November 21, 2008, when he was terminated by Cintas. (Id. at ¶s 8, 20-21.) Plaintiff's job duties included outside and inside sales and solicitation of customers and accounts, involving the rental and sales of uniforms and accessories to large and small businesses located in Northern California. (Id. at ¶ 13.)

On the first day of his employment, plaintiff was asked to sign the subject Employment Agreement, a standardized Cintas' contract. (Corin Decl., filed Nov. 24, 2009, ¶s 11-14.) Said Agreement contained an arbitration clause providing that the parties agreed that should any dispute or difference arise between them relating to plaintiff's employment with defendants, "either party [agrees] to pursue [such] a claim against the other party . . . through impartial and confidential arbitration," conducted pursuant to the Federal Arbitration Act ("FAA") and other relevant federal and state laws. (Compl., Ex. A at § 8.) Plaintiff states he was presented with the Agreement among a stack of documents approximately one inch thick, which included tax and health and safety related documents. (Corin Decl. at ¶s 5-6.) Plaintiff attests that he understood the contract was a "take it or leave it" document in that he had no choice but to either the accept the contract as written by Cintas or not take the job. (Id. at ¶ 14.) Plaintiff states he was told that he had to sign the documents before his first day of orientation and training could proceed. (Id. at ¶ 11.)

Plaintiff asserts that Cintas' Human Resources Manager, Jacqueline Mack ("Mack"), who provided him the documents, was not available to answer questions, and she did not point out the arbitration provision or otherwise explain the documents to plaintiff. (Id. at ¶ 8.) Mack disputes plaintiff's testimony, stating in her declaration filed in support of the motion, that she provided plaintiff time to review the Agreement and asked him whether he had any questions and he responded that he did not. (Mack Decl, filed Dec. 4, 2009, ¶ 3.) Ultimately, plaintiff signed the documents and submitted them to Mack; plaintiff states he never received a copy of the documents, including the Employment Agreement. (Corin Decl., ¶ 15.)

Prior to November 19, 2008, plaintiff alleges he made various demands to Cintas to pay certain wages, commissions and bonuses which plaintiff claimed he was legally entitled. (Compl., ¶s 18-20.) Plaintiff alleges he was terminated by defendants in retaliation for his assertion of the legal right to said monies. (Id. at ¶ 21.)

Plaintiff retained the law firm of Mastagni, Holstedt, Amick, Miller & Johnson to represent him. (Carr Decl., filed Nov. 24, 2009, ¶ 2.) On March 5, 2009, plaintiff's counsel wrote to Cintas' Chief Executive Officer and Human Resources Department outlining plaintiff's claims against defendants and requesting that the parties meet and confer to facilitate an immediate resolution of plaintiff's claims. (Id. at ¶ 4, Ex. A.) Cintas did not respond in writing, but plaintiff's counsel subsequently received a telephone message from a Mr. Max Langenkamp who indicated he was calling with respect to plaintiff's claims. (Id. at ¶ 5.) On March 25, 2009, plaintiff's counsel spoke with Mr. Langenkamp, who is Senior Legal Counsel for Cintas. (Id. at ¶ 6.) During that conversation, Mr. Lagenkamp agreed to provide plaintiff's counsel with copies of plaintiff's wages, accounts and other records relating to plaintiff's earnings and employment with Cintas. However, Cintas did not subsequently provide the documents. (Id. at ¶ 7.)

On June 2, 2009, plaintiff's counsel sent a follow-up letter to Mr. Lagenkamp requesting that Cintas meet and confer in good faith with respect to plaintiff's claims and produce the documents promised on March 25. (Id. at ¶ 8, Ex. B.) By separate letter of June 2, plaintiff's counsel also notified Cintas of the "Right to Sue Notice" plaintiff received with respect to his complaint filed with the California Fair Employment and Housing Department ("DFEH"). (Id. at ¶ 10, Ex. C.) Cintas did not respond to either letter. (Id. at ¶s 9-10.) On August 4, 2009, plaintiff's counsel sent a written request to Cintas for plaintiff's personnel file, payroll records and accounting records, relating to his wages, commissions, salary and employment at Cintas. (Id. at ¶ 11, Ex. D.) Also on August 4, plaintiff's counsel sent copies of plaintiff's Notice of Private Attorney General Act Claim filed that day with the California Division of Occupational Safety and Health, Labor and Workforce Development Agency. (Id. at ¶ 12, Ex. F.) Plaintiff thereafter received permission to act as a private attorney general under the Act. (Id. at ¶ 12.)

On August 25, 2009, plaintiff filed the instant complaint. On August 26, 2009, defendants' counsel sent plaintiff's counsel a letter, enclosing plaintiff's personnel file. (Id. at Ex. E.) Thereafter, on September 2, 2009, defendants' counsel sent a letter to plaintiff demanding that plaintiff submit his claims to arbitration pursuant to the terms of the Employment Agreement. (Id. at ¶ 16, Ex. H.) Plaintiff's counsel responded that before any such demand could be made, the Employment Agreement required that the parties meet and confer in good faith. (Id. at ¶ 17, Ex. I.) Plaintiff's counsel cited the Employment Agreement, which provides in pertinent part:

Should any dispute or difference arise between Employee and Employer . . . the parties will confer and attempt in good faith to resolve promptly such dispute or difference . . . If any dispute or difference remains unresolved after the parties have conferred in good faith, either party . . . will submit to the other party a written request to have such claim, dispute or difference resolved through impartial and confidential arbitration. (Id. at Ex. G, Employment Agreement, § 8.) Plaintiff's counsel reiterated that he had requested defendants meet and confer on the issues but defendants ignored the request, and now, pursuant to the terms of the Agreement, defendants had waived any right to demand arbitration of plaintiff's claims. (Id. at ¶s 17-18.)

By this motion, defendants move to compel arbitration of plaintiff's claims and to dismiss or stay these proceedings pending the arbitration.


Employment contracts are governed by the FAA. 9 U.S.C. § 1 et seq; Allied-Bruce Terminix Companies v. Dobson, 513 U.S. 265, 269 (1995). Questions concerning the interpretation and enforceability of arbitration agreements subject to the FAA are determined by federal standards. Moses H. Cone Memorial Hosp. v. Mercury Constr., 460 U.S. 1, 22-24 (1983); see Slaughter v. Stewart Enters., Inc., 2007 WL 2255221, at *2 (N.D. Cal. Aug. 3, 2007) ("Federal substantive law governs the question of arbitrability."). However, courts apply ordinary state law contract principles in deciding whether the parties agreed to arbitrate a particular dispute in the first place.*fn6 First Options of Chicago, Inc. v. Kaplan, 514 U.S. 938, 944 (1995).

In ruling on a petition to compel arbitration, the court's inquiry is limited to determining (1) whether a valid agreement to arbitrate exists and, if it does, (2) whether the agreement encompasses the dispute at issue. Chiron Corp. v. Ortho Diagnostic Sys., Inc., 207 F.3d 1126, 1130 (9th Cir. 2000). If the finding is affirmative on both counts, then the FAA requires the court to enforce the arbitration agreement in accordance with its terms. Simula, Inc. v. Autoliv, Inc., 175 F.3d 716, 719 (9th Cir. 1999).

In determining the validity of an agreement, the court considers whether the arbitration clause is procedurally and substantively unconscionable. Davis v. O'Melveny & Myers, 485 F.3d 1066, 1072 (9th Cir. 2007). Procedural unconscionability focuses on oppression or surprise due to unequal bargaining power between the parties. Armendariz v. Foundation Health Psychcare Services, 24 Cal. 4th 83, 114 (2000). "A contract is oppressive if an inequality of bargaining power . . . precludes the weaker party from enjoying a meaningful opportunity to negotiate and choose the terms of the contract." Ingle v. Circuit City Stores, Inc., 328 F.3d 1165, 1171 (9th Cir. 2003). "Surprise" references the extent to which the terms of the bargain are drafted by the party seeking to enforce the contract and whether terms are hidden in the prolix printed form. Id. (citing Stirlen v. Supercuts, Inc., 51 Cal. App. 4th 1519, 1532 (1997)). Ultimately, procedural unconscionability focuses on the manner in which the agreement was negotiated. Martinez v. Master Protection Corp., 118 Cal. App. 4th 107, 113 (2004).

Substantive unconscionability, on the other hand, "focuses on the terms of the agreement and whether those terms are so one-sided as to shock the conscience." Soltani v. Western & Southern Life Ins. Co., 258 F.3d 1038, 1043 (9th Cir. 2001) (emphasis in original). In evaluating the substance of a contract, courts must analyze the terms of the contract as of "the time [it] was made." A&M Produce Co. v. FMC Corp., 135 Cal. App. 3d 473, 487 (1982).

Both procedural and substantive unconscionability is required to invalidate an arbitration clause. However, the two aspects need not be present to the same degree. The more "substantively oppressive the contract term, the less evidence of procedural unconscionability is required to come to the conclusion that the term is unenforceable, and vice versa." Armendariz, 24 Cal. 4th at 114.

In determining whether the arbitration clause encompasses the dispute at issue, the Ninth Circuit has generally held arbitration clauses to be "expansively interpreted." Simula, 175 F.3d at 721. Therefore, a plaintiff's allegations need only "touch matters" covered by the contract containing the arbitration clause. Id. (citing Mitsubishi Motors Corp. v. Soler Chrysler-Plymouth, Inc., 473 U.S. 614, 624 n. 13 (1985)).

Because the court finds the arbitration clause, here, invalid as procedurally and substantively unconscionable, it does not reach the question of whether the clause encompasses the claims for relief at issue.


As a threshold issue, plaintiff argues the court should deny defendants' motion on the ground defendants waived the right to compel arbitration by refusing to meet and confer with plaintiff about his claims prior to demanding arbitration. Waiver of a constitutional right to arbitration is not favored. Lake Communications, Inc. v. ICC Corp., 738 F.2d 1473, 1377 (9th Cir. 1984). Any examination of whether the right to compel arbitration has been waived must be conducted in light of the strong federal policy favoring enforcement of arbitration agreements. Moses H. Cone Hosp., 460 U.S. at 24-25 (as a matter of federal law, any doubts concerning the scope of arbitrable issues should be resolved in favor of arbitration, whether the issue is the construction of the contract language itself or an allegation of waiver, delay, or a like defense to arbitrability). Because waiver of the right to arbitration is disfavored, any party arguing waiver of arbitration bears "'a heavy burden of proof.'" Fisher v. A.G. Becker Paribas Inc., 791 F.2d 691, 694 (9th Cir. 1986) (citations omitted).

Thus, the Ninth Circuit has held a party seeking to prove a waiver of a right to arbitrate must demonstrate: (1) knowledge of an existing right to compel arbitration; (2) acts inconsistent with that existing right to compel arbitration; and (3) prejudice to the party opposing arbitration resulting from such inconsistent acts. Id. Inconsistent behavior alone is not sufficient. The party opposing arbitration must have suffered prejudice. ATSA of Cal., Inc. v. Continental Insur. Co., 702 F.2d 172, 175 (9th Cir. 1983).

Here, defendants do not dispute that, at all relevant times, they knew of the arbitration clause. Significantly, defendants also do not offer any opposition to plaintiff's evidence, describing defendants' refusal to meet and confer with plaintiff regarding his claims.*fn7 As such, the court properly finds that defendants acted inconsistently with their claimed right to arbitration of the instant dispute. The Agreement required that defendants meet and confer in good faith prior to demanding arbitration. They failed to do so, evidencing a lack of reliance on the arbitration clause. Moreover, for nearly five months, plaintiff's counsel regularly contacted defendants attempting to resolve plaintiff's claims informally. Defendants never mentioned an obligation to arbitrate the parties' dispute; defendants first demanded arbitration only after plaintiff filed suit.

However, to prevail in demonstrating a waiver of the right to arbitration, plaintiff must show how he was prejudiced by defendants' actions. ATSA of Cal., 702 F.2d at 175. Plaintiff wholly fails to make this showing. Indeed, plaintiff fails to even acknowledge this requirement in his opposition, and he does not discuss prejudice in any respect in his papers.

Moreover, the court cannot discern any prejudice by virtue of defendants' actions. During the process of attempting to meet and confer with defendants, plaintiff continued to pursue his claims against defendants by filing DFEH and California Private Attorney General claims. Within five months of retaining counsel to represent him, plaintiff filed the instant action. The action, filed August 25, 2009, remains in its preliminary stages. A scheduling order has yet to issue and no discovery has taken place. Nothing about defendants' actions has prevented plaintiff from litigating this case under normal circumstances. Brownstone Invest. Group, LLC v. Levey, 514 F. Supp. 2d 536, 551 (S.D.N.Y. 2007) (recognizing that pretrial expense and delay, without more, do not constitute prejudice sufficient to support waiver but rather prejudice is only properly found where, for example, a party's legal position is damaged by the opposing party's delay in moving for arbitration). Here, there has been no delay or evidence of unjustified pretrial expense, and plaintiff's legal positions in this case have not been impeded by defendants' assertion of the right to arbitrate at this time. Therefore, because plaintiff has not shown that he has suffered any prejudice by defendants' actions, nor can the court discern any, the court cannot find a waiver of the right to arbitrate.

Next, plaintiff argues that the arbitration clause is unenforceable as procedurally and substantively unconscionable. Under California law, "the critical factor in procedural unconscionability analysis is the manner in which the contract or the disputed clause was presented and negotiated." Nagrampa v. Mailcoups, Inc., 469 F.3d 1257, 1282 (9th Cir. 2006). In this case, the arbitration provision was presented as part of an employment agreement. Courts have routinely recognized that where an arbitration clause, contained within an employment contract, is "cast in a 'take it or leave' light and presented as [a] standard non-negotiable provisio[n], the procedural element of unconscionability is satisfied." Furguson v. Countrywide Credit Industries, Inc., 298 F.3d 778, 784 (9th Cir. 2002) (finding arbitration clause procedurally unconscionable because it was imposed on employees as a condition of employment and was non-negotiable); accord Stirlen v. Supercuts, Inc., 51 Cal. App. 4th 1519 (1997).

Such was similarly the case here. Plaintiff was required to accept the Employment Agreement, a standardized, pre-printed form drafted by defendants, which contained the arbitration clause or decline defendants' job. Plaintiff was not given an opportunity to negotiate the Agreement's terms, and defendants did not specifically explain the terms to plaintiff, nor was plaintiff given an opportunity to consult with an attorney regarding the Agreement's provisions. Plaintiff attests that he never received a copy of the Agreement and was ultimately surprised by defendants' demand for arbitration because he was not aware of the provision. (Corin Decl., ¶ 17.) "A contract is oppressive if an inequality of bargaining power between the parties precludes the weaker party from enjoying a meaningful opportunity to negotiate and choose the terms of the contract." Ingle v. Circuit City Stores, Inc., 328 F.3d 1165, 1171 (9th Cir. 2003) (holding arbitration clause procedurally unconscionable where the clause was presented as part of the employer's standard employment agreement which the employer made a prerequisite to employment and job applicants were not permitted to modify the agreement's terms, instead they had to "take the contract or leave it").

Defendants' contention that plaintiff had ample time to review the contract, which they allege was "straightforward and plain" in its language, is unavailing. Courts have plainly rejected such arguments. See e.g. Ferguson, 298 F.3d at 784. Where a plaintiff has no meaningful opportunity to "opt out" of the arbitration provision, and has no power to negotiate any terms of the agreement, the court cannot find the arbitration provision procedurally valid. Circuit City Stores, Inc. v. Mantor, 335 F.3d 1101, 1106 (9th Cir. 2003) (holding that at a minimum, a party must have reasonable notice of his opportunity to negotiate or reject the terms [of such] a contract, and he must have had an actual, meaningful and reasonable choice to exercise that discretion.") In this case, defendants presented the arbitration provision on an "adhere-or-reject basis," and thus, the court must find the arbitration provision procedurally unconscionable.

The court likewise finds grounds to conclude that the arbitration provision is substantively unconscionable. Susbstantive unconcionability is found where the agreement is one-sided or overly harsh in its results. Armendariz, 24 Cal. 4th at 114. The key consideration in finding substantive unconscionability is a lack of mutuality. Nagrampa, 469 F.3d at 1281. Without mutuality, "arbitration appears less as a forum for neutral dispute resolution and more a means of maximizing employer advantage. Arbitration was not intended for this purpose." Armendariz, 24 Cal. 4th at 118.

Thus, courts have held that substantive unconscionability exists when an arbitration agreement gives one party the right to choose its judicial forum and eliminates such choice for the other party. Nagrampa, 429 F.3d at 1287. An agreement lacks basic fairness and mutuality if it requires one contracting party, but not the other, to arbitrate all claims arising out of the same transaction or occurrence or series of transactions or occurrences.

Armendariz, 24 Cal. 4th at 120. For example, in Armendariz, the California Supreme Court found the arbitration provision at issue there substantively unconscionable because an employee allegedly terminated for stealing trade secrets was required to submit his wrongful termination claim to arbitration, while the employer could pursue a trade secrets claim against the employee in court. Id.; see also Ferguson, 298 F.3d at 785 (finding an arbitration clause substantively unconscionable because it "compels arbitration of the claims employees are most likely to bring against [the employer] . . . [but] exempts from arbitration the claims [the employer] is most likely to bring against its employees").

The arbitration provision in this case likewise contains similar wholly, one-sided provisions benefitting the employer. The Employment Agreement specifies certain claims that plaintiff must submit to arbitration, including claims for unpaid wages, wrongful termination and employment discrimination claims. (Compl., Ex. A at 5, § 8.) Such claims are the types of claims typically brought by employees against their employers. Martinez v. Master Protection Corp., 118 Cal. App. 4th 107, 115 (2004). Yet, the Agreement excludes from the arbitration provision those claims typically brought by an employer against its employee, including claims defendants may have against plaintiff for trade secret violations, misuse or disclosure of confidential information or unfair competition. (Compl., Ex. A at 3-6, §§ 4, 8.)

The California Supreme Court in Armendariz made clear that, at a minimum, a "modicum of bilaterality" is required for an arbitration clause to be enforceable. "[G]iven the disadvantages that may exist for plaintiffs arbitrating disputes, it is unfairly one-sided for an employer with superior bargaining power to impose arbitration on the employee as plaintiff but not to accept such limitations when it seeks to prosecute a claim against the employee." Armendariz, 24 Cal. 4th at 117. Here, where plaintiff must arbitrate all claims he is most likely to have against defendants but defendants are permitted to litigate their most likely claims against plaintiff in court, mutuality is not present. The lack of mutuality in the employer and employee's access to judicial resolution renders the arbitration clause substantively unconscionable. Ingle, 328 F.3d at 1173 (finding arbitration clause lacked the requisite "modicum of bilaterality" where the provision applied only to "any and all employment related legal disputes, controversies or claims of an [employee]").

Defendants contend that the disparities in the arbitration provision are justified based on the "business realities" of defendants' industry. Defendants are correct that in Armendariz the Court remarked that a certain amount of "one-sidedness" may be justified based on the reasonable "business realities" of a company. 24 Cal. 4th at 118. However, such business justifications must be proven. Id. Following Armendariz, courts have routinely rejected bald assertions, like defendants make here, that the disparity in the arbitration provision is justified by an employer's interest in protecting its proprietary information. Nagrampa, 469 F.3d at 1287 (noting that "California courts routinely have rejected this justification as a legitimate basis for allowing only one party to an agreement access to the courts"). Defendants make no specific showing demonstrating why its businesses' needs require that the companies retain access to the courts. As such, this court must find the arbitration clause substantively unconscionable.

Plaintiff asserts alternative bases for finding the provision's terms substantively unconscionable; however, the court need not reach those issues as considering the significant level of procedural unconscionability in conjunction with the substantive defects set forth above, the court properly finds the arbitration clause unenforceable. Armendariz, 24 Cal. 4th at 114.


For the foregoing reasons, defendants' motion to compel arbitration and dismiss or stay these proceedings is DENIED.


Buy This Entire Record For $7.95

Official citation and/or docket number and footnotes (if any) for this case available with purchase.

Learn more about what you receive with purchase of this case.