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In re Cellphone Termination Fee Cases


December 31, 2009


Superior Court of Alameda County, Nos. JCCP 4332J, JCCP 4332K and JCCP 4332L, Bonnie Lewman-Sabraw, Judge.

The opinion of the court was delivered by: Simons, J.


Appellants Sprint Spectrum, L.P., and Wirelessco, L.P. (hereafter Sprint), are defendants in the present class action relating to Sprint's practice of locking its cell phone handsets, which prevents the use of the phones on other service providers' networks. Sprint appeals from the trial court's judgment dismissing the action pursuant to the parties' settlement and awarding attorney fees to counsel for cross- appellants, named class plaintiffs Katherine Zill, William MacKenzie, and Linda MacKenzie (hereafter plaintiffs). Sprint contends the trial court erred in refusing to enforce a provision in the settlement whereby the parties agreed the amount of the attorney fee award would be determined by an arbitrator, who would select an amount within a specified range. This case presents an issue of first impression: Did the trial court abuse its discretion in refusing to approve the fee arbitration provision, where it had already determined that the range of possible fee awards was reasonable and that there was no evidence of collusion by the parties to the settlement? We conclude the court did abuse its discretion, because its ruling accorded too large a role to objecting class members in the fee setting process. However, we also conclude that Sprint has failed to show actual prejudice resulted from determination of the amount of the attorney fee award by the court rather than by the arbitrator selected by the parties. We reject the cross-appeal by plaintiffs, as well as a separate appeal by an objector to the settlement, appellant Sulekha Anand (Anand). We affirm the judgment.


In January 2006, plaintiffs filed a sixth amended consolidated complaint in this class action against Sprint. Plaintiffs alleged that cell phone handsets sold by Sprint secretly had been locked with programming locks "to make it impossible or impracticable for customers to switch cell phone service providers without purchasing a new handset."*fn2 The complaint alleged causes of action for fraudulent, unlawful, and unfair business practices, and violation of the Consumer Legal Remedies Act (CLRA) (Civ. Code, § 1750 et seq.). Plaintiffs sought injunctive and declaratory relief, as well as restitution and/or disgorgement of all amounts wrongfully charged to the class members.

After discovery, the case was assigned to Judge Steven Brick for trial. Sprint filed 12 motions in limine, and, in June 2007, Judge Brick tentatively granted 10 of the motions in limine, including those seeking to exclude plaintiffs' two experts on damages.

Before Judge Brick completed a multi-day hearing on the motions and issued final rulings, the parties reached a settlement. Under the settlement, a national class would be certified, and that class would release all claims concerning Sprint's handset locking practices. Although plaintiffs had claimed nearly $800 million in damages for a California-only class, Sprint did not agree to pay any money in the settlement. Instead, Sprint, among other things, agreed to inform its customers that its handsets contain software programming locks and to unlock handsets for customers who have satisfied their contractual obligations to Sprint.

The parties were unable to reach an agreement on the amount of an attorney fee award for plaintiffs. Although plaintiffs preferred that the trial court make the determination, Sprint insisted that the amount of the award be determined in arbitration. Ultimately, the parties agreed the amount of an award for attorney fees and expenses would be determined through arbitration with a cap on the award of $2,950,000, which is a little under the hourly fees and expenses class counsel claimed to have incurred. Plaintiffs were guaranteed an award of at least $500,000, which is approximately the amount of expenses claimed by class counsel.*fn3 The parties agreed that any trial court rulings regarding attorney fees would not affect the settlement on the merits of plaintiffs' claims.

Judge Brick referred the matter to Judge Bonnie Sabraw, the judge presiding over the coordination proceeding that included the present case, for approval of the settlement. Judge Sabraw preliminarily approved the settlement and notice was given to the class. Only two class members objected to the settlement. The objectors contended the settlement was inadequate because, among other things, it did not provide compensation for any damages. Judge Sabraw rejected that objection, finding the settlement was "fair to the class given the strength of the claims and defenses in the case." The objectors also complained the fees claimed by class counsel were excessive in light of the limited benefits of the settlement. The court found reasonable the range of fees authorized by the fee provision, based on argument and documentation provided by plaintiffs.

Ultimately, however, the trial court refused to approve the fee arbitration provision. One of the objectors, Tom Gray, complained the provision did not permit him to participate in the arbitration. The only interest identified by objector Gray was an interest in ensuring the reasonableness of the fee award. Sprint was willing to allow the objectors to participate, but plaintiffs argued the agreement did not permit the objectors to do so. Class counsel informed the trial court that plaintiffs "strongly prefer to have [the trial court] determine the amount of a reasonable fee," that plaintiffs "accepted a fee arbitration with the range limitations reluctantly, only as a concession to Sprint," and that plaintiffs "certainly would not have agreed to allow objector participation in the arbitration." After taking additional evidence on collusion, the court found the fee provision was negotiated separately from the settlement on the merits and counsel had not agreed to a larger fee in exchange for a less favorable settlement. Nevertheless, the court concluded the fee arbitration provision was "void in its entirety because it improperly excluded the members of the class from the fee application process."

The trial court conducted proceedings to determine a reasonable attorney fee award. The court determined plaintiffs were entitled to a fee award under Civil Code sections 1021.5 and 1780, subdivision (d), and, based on the hours worked by class counsel and reasonable hourly rates, the lodestar amount was nearly $2.3 million. The court found that class counsel had achieved only limited success, but still awarded fees in the lodestar amount after applying positive and negative multipliers that offset each other. The court also awarded approximately $200,000 in costs for a total award of almost $2.5 million. A judgment of dismissal was entered on June 11, 2008.

Sprint filed a timely appeal, challenging the trial court's refusal to approve the fee arbitration provision. Plaintiffs filed a timely cross-appeal, challenging the court's failure to include in the award approximately $300,000 in expenses. Anand also appealed, challenging the reasonableness of the fee award.*fn4 We jointly consider all the appeals and issue a single opinion. (Consumer Privacy Cases (2009) 175 Cal.App.4th 545, 551 & fn. 3.)


I. Appeal No. 122768 (Sprint and Plaintiffs)

A. The Trial Court Erred in Refusing to Approve the Fee Arbitration Provision

Sprint contends the trial court abused its discretion in refusing to approve the fee arbitration provision in the settlement. We agree.

1. General Principles Regarding Settlement of Class Actions

The settlement of a class action requires court approval to prevent fraud, collusion, or unfairness to the class. (Dunk v. Ford Motor Co. (1996) 48 Cal.App.4th 1794, 1800 (Dunk).) "The court must determine the settlement is fair, adequate, and reasonable. [Citations.] The purpose of the requirement is `the protection of those class members, including the named plaintiffs, whose rights may not have been given due regard by the negotiating parties.' [Citation.]" (Id. at p. 1801, fn. omitted.) " `The court has a fiduciary responsibility as guardian[] of the rights of the absentee class members when deciding whether to approve a settlement agreement.' [Citations.]" (Kullar v. Foot Locker Retail, Inc. (2008) 168 Cal.App.4th 116, 129 (Kullar).)

"The trial court has broad discretion to determine whether the settlement is fair. [Citation.] It should consider relevant factors, such as the strength of plaintiffs' case, the risk, expense, complexity and likely duration of further litigation, the risk of maintaining class action status through trial, the amount offered in settlement, the extent of discovery completed and the stage of the proceedings, the experience and views of counsel, the presence of a governmental participant, and the reaction of the class members to the proposed settlement. [Citation.] . . . Due regard should be given to what is otherwise a private consensual agreement between the parties. The inquiry `must be limited to the extent necessary to reach a reasoned judgment that the agreement is not the product of fraud or overreaching by, or collusion between, the negotiating parties, and that the settlement, taken as a whole, is fair, reasonable and adequate to all concerned.' [Citation.]" (Dunk, supra, 48 Cal.App.4th at p. 1801; see also In re Microsoft I-V Cases (2006) 135 Cal.App.4th 706, 723 (Microsoft).) "[A] presumption of fairness exists where: (1) the settlement is reached through arm's-length bargaining; (2) investigation and discovery are sufficient to allow counsel and the court to act intelligently; (3) counsel is experienced in similar litigation; and (4) the percentage of objectors is small. [Citation.]" (Dunk, at p. 1802; see also Microsoft, at p. 723.) "Public policy generally favors the compromise of complex class action litigation. [Citation.]" (Microsoft, at p. 723, fn. 14; see also 7-Eleven Owners for Fair Franchising v. Southland Corp. (2000) 85 Cal.App.4th 1135, 1151 (7-Eleven).)

Rule 3.769 of the California Rules of Court (CRC) sets forth the procedures for settlement of class actions in California. (See also Code Civ. Proc., § 581, subd. (k).) A two-step process is required. First, the court preliminarily approves the settlement and the class members are notified as directed by the court. (CRC, rule 3.769(c)- (f).) "The notice must contain an explanation of the proposed settlement and procedures for class members to follow in filing written objections to it and in arranging to appear at the settlement hearing and state any objections to the proposed settlement." (CRC, rule 3.769(f).) Second, the court conducts a final approval hearing to inquire into the fairness of the proposed settlement. (CRC, rule 3.769(g).) If the court approves the settlement, a judgment is entered with provision for continued jurisdiction for the enforcement of the judgment. (CRC, rule 3.769(h).)

Trial court orders approving class action settlements and awarding attorney fees are reviewed for abuse of discretion. (7-Eleven, supra, 85 Cal.App.4th at pp. 1145-1146, 1164.) "The abuse of discretion standard is not a unified standard; the deference it calls for varies according to the aspect of a trial court's ruling under review. The trial court's findings of fact are reviewed for substantial evidence, its conclusions of law are reviewed de novo, and its application of the law to the facts is reversible only if arbitrary and capricious." (Haraguchi v. Superior Court (2008) 43 Cal.4th 706, 711, fns. omitted.) Moreover, " `[t]he discretion of a trial judge is not a whimsical, uncontrolled power, but a legal discretion, which is subject to the limitations of legal principles governing the subject of its action, and to reversal on appeal where no reasonable basis for the action is shown. [Citation.]' " (Westside Community for Independent Living, Inc. v. Obledo (1983) 33 Cal.3d 348, 355 (Westside); see also Horsford v. Board of Trustees of California State University (2005) 132 Cal.App.4th 359, 393-394.)

2. The Trial Court Lacked a Legal Basis to Refuse to Approve the Fee Provision

In reviewing an attorney fee provision in a class action settlement agreement, the trial court has an independent duty to determine the reasonableness of the award. (Garabedian v. Los Angeles Cellular Telephone Co. (2004) 118 Cal.App.4th 123, 128; Dunk, supra, 48 Cal.App.4th at p. 1801.) The court should also consider whether there is any evidence of fraud or collusion in the fashioning of any agreement as to attorney fees. (Dunk, at p. 1801.) As the Dunk court explained, " `. . . "[A] defendant is interested only in disposing of the total claim asserted against it[;] . . . the allocation between the class payment and the attorneys' fees is of little or no interest to the defense." [Citations.] . . . [¶] [T]he divergence in financial incentives [between the class and counsel] creates the "danger . . . that the lawyers might urge a class settlement at a low figure or on a less-than-optimal basis in exchange for red-carpet treatment for fees." [Citations.]' [Citation.]" (Dunk, supra, 48 Cal.App.4th at p. 1808.)

The trial court in this case expressly found that the fee range provided for in the fee arbitration provision was reasonable. From the class members' perspective, review of the reasonableness of the fee award is a safeguard against the possibility of collusion. "If fees are unreasonably high, the likelihood is that the defendant obtained an economically beneficial concession with regard to the merits provisions, in the form of lower monetary payments to class members or less injunctive relief for the class than [the defendant] could otherwise have obtained." (Staton v. Boeing Co. (9th Cir. 2003) 327 F.3d 938, 964.)*fn5 At the time the trial court determined the fee range was reasonable, the court had before it extensive documentation and argument from plaintiffs. This included plaintiffs' oral and written argument justifying a fee award at the maximum end of the range in light of the benefits of the settlement and the difficulty and risk of the litigation, as well as six declarations from class counsel documenting the hours expended on the litigation and the reasonableness of the hourly rates. In its order, the court stated: "Based on the [c]court's knowledge of the case and the representations at the hearing, the [c]court is comfortable that the range is reasonable and that the arbitrator could award fees and costs anywhere in the range without abusing his or her discretion." Because the trial court found that a fee award at even the top of the range would not be excessive, the purposes of review of the award for reasonableness were satisfied from the perspective of the class.*fn6

Not only did the trial court find the fee range reasonable, but it also found there was no evidence of collusion. The court made that finding based on briefs on the collusion issue from the parties and an objector, and declarations from counsel regarding the settlement negotiation process. The court found the parties reached agreement on the material terms of the settlement before negotiating a fee for class counsel, class counsel did not seek a larger fee award in exchange for a smaller class recovery, and "the substantive settlement was not linked to the fee award in a way that might have prejudiced the members of the class." The fact that class counsel did not receive "red-carpet treatment" on fees (Dunk, supra, 48 Cal.App.4th at p. 1808) also justified diminished concern about collusion. Class action settlements frequently contain a "clear sailing" agreement, whereby the defendant agrees not to object to an attorney fee award up to a certain amount. (See Consumer Privacy Cases, supra, 175 Cal.App.4th at pp. 552-553.) Plaintiffs in this case obtained no such agreement; instead they secured only an agreement to a range with a floor equal to their expenses and a ceiling slightly lower than class counsel's lodestar plus expenses with no multiplier. At the fee determination stage, Sprint vigorously opposed plaintiffs' request for fees at the top of the range and argued plaintiffs should receive an award at the bottom of the range. Finally, the parties' agreement that the substantive terms would stand even if the court refused to approve the fee arbitration provision significantly reduced the possibility of any conflict of interest affecting the substantive terms of the settlement. (See Robbins v. Alibrandi (2005) 127 Cal.App.4th 438, 450 (Robbins).)

Although the trial court found reasonable the range of fees in the fee arbitration provision and found the provision was not the product of collusion, the court declared the provision "void in its entirety" because it did not provide for the participation of objecting class members in the arbitration. Notably, the notice to the class of preliminary approval of the settlement described the range of permissible fee awards in the arbitration. The objectors had an opportunity to present their objections to the settlement's fee provision in light of the documentation provided by plaintiffs' counsel; objector Gray did in fact present his objections to the fee provision in writing and at the hearing on approval of the settlement.*fn7 And the documentation provided by plaintiffs at the approval stage alone would have been sufficient to support a fee award determination. (See Wershba v. Apple Computer, Inc. (2001) 91 Cal.App.4th 224, 254-255 (Wershba).) Nevertheless, the court asserted, "[t]he settlement agreement (and the included fee and cost arbitration provision) is between the class and Sprint, so the members of the class should have the opportunity to make filings and presentations at the fee arbitration . . . ."*fn8 The court also asserted that it "has the obligation to ensure both that a class settlement is substantively fair and that the settlement process is transparent and permits class members to participate."

The trial court's statements reflect a misapprehension of the limited role of unnamed class members in class actions, including in settlements. "A class action is a representative action in which the class representatives assume a fiduciary responsibility to prosecute the action on behalf of the absent parties. [Citation.] The representative parties not only make the decision to bring the case in the first place, but even after class certification and notice, they are the ones responsible for trying the case, appearing in court, and working with class counsel on behalf of absent members. The structure of the class action does not allow absent class members to become active parties, since `to the extent the absent class members are compelled to participate in the trial of the lawsuit, the effectiveness of the class action device is destroyed.' [Citation.] The very purpose of the class action is to `relieve the absent members of the burden of participating in the action.' [Citation.]" (Earley v. Superior Court (2000) 79 Cal.App.4th 1420, 1434, fn. omitted.) The court's responsibility to scrutinize the fairness of settlements rests, in part, on the fact that unnamed class members are not direct participants in settlement negotiations. (See Mark v. Spencer (2008) 166 Cal.App.4th 219, 227.)

In this case, there was particularly little justification for the participation of unnamed class members in the fee arbitration because, although the amount of the fee arbitration award was of great concern to Sprint, the award would have had no direct impact on the class members, who would have received the same relief regardless of the results of the arbitration. (Cf. Robbins, supra, 127 Cal.App.4th at pp. 449-450 [size of attorney fee award in shareholders' derivative suit will have "direct pecuniary impact on the shareholders, or the corporation, or both, as the negotiated fee can or might reduce the amount of any common fund recovered by the stockholders as a result of the litigation, be paid out of the corporation's assets, or where covered by insurance, result in increased premiums or difficulty in obtaining insurance in the future"].) In other words, the class members had no clear interest in determining the amount class counsel received within the range specified in the settlement agreement.*fn9

A similar point was made by the court in State of New York v. Philip Morris Inc. (2003) 308 A.D.2d 57 [763 N.Y.S.2d 32], which involved the settlement of a class action against the tobacco company defendants. The trial court approved a settlement agreement under which the amount of fees would be determined by a panel of arbitrators if the defendants' and the plaintiffs' counsel were unable to agree on a fee. (Id. at pp. 59-61.)*fn10 The State of New York was not separately represented at the arbitration, "because any fee award would come solely out of [the] defendant tobacco companies' pockets and would not affect the [s]tate's recovery in any fashion." (Id. at p. 66.) The court pointed out that "[t]he whole concept of `collusion' . . . makes no sense in the context of this litigation. If the tobacco defendants had wanted to `collude' in paying too high a legal fee, . . . they could have reached an agreement with [o]utside [c]counsel without going through the time, expense and uncertainty of arbitration." (Ibid.) That reasoning applies equally in this case.

Moreover, the decision making process in class actions is not, generally speaking, transparent to the unnamed class members, whether the decisions relate to litigation strategy or the settlement process. This lack of transparency is reflected in the limited ability of objectors to obtain discovery regarding settlement negotiations. " `It is well established . . . that objectors are not entitled to discovery concerning settlement negotiations between the parties without evidence indicating that there was collusion between plaintiffs and defendants in the negotiating process.' [Citations.]" (Cho v. Seagate Technology Holdings, Inc. (2009) 177 Cal.App.4th 734, 748.) Ultimately, the key consideration for the trial court is the substantive fairness of the settlement terms, as well as the reasonableness of the fee award and any evidence of collusion, rather than the transparency of the process by which the terms of the settlement were accomplished. As the court stated in In re Corrugated Container Antitrust Litigation (5th Cir. 1981) 643 F.2d 195, 212: "[T]he district court's most important function in reviewing compromises of class actions is its consideration of the settlement terms. [Citation.] It is, ultimately, in the settlement terms that the class representatives' judgment and the adequacy of their representation is either vindicated or found wanting."

The fee arbitration contemplated in this case effectively would have been an extension of the settlement negotiations; it was the process settled upon by the parties for determining a fee award amount within the range presented to the trial court for approval. If the parties had been able to agree upon a single figure to present to the trial court, the objectors would have had no opportunity to participate in the determination of that figure. Moreover, under the fee arbitration provision, the unnamed class members would not have been denied adequate opportunity to address the issue of attorney fees. After tentative approval of the settlement, the unnamed class members had an opportunity to present any evidence of collusion and to object to the reasonableness of the fee range provided for in the agreement, in light of plaintiffs' extensive documentation. The objectors would have had no greater opportunity to object had the agreement been for a specific amount of fees.

It is instructive to compare this case to Wershba, supra, 91 Cal.App.4th 224. There, the parties reached a settlement on the merits of a class action but were unable to reach a settlement on fees. (Id. at p. 232.) The issue was submitted to mediation before a retired judge and concluded with a " `last offer' " or " `baseball' " arbitration "based upon briefing and argument by the parties." (Id. at pp. 232, 254.) The mediator selected the figure proposed by the defendant and the entire settlement was preliminarily approved by the trial court and fully approved after a hearing in which objectors participated. (Id. at pp. 232-234.) On appeal, an objector contended the award of fees was improper because it was not based on either the lodestar method or the percentage of recovery method, "but rather was the result of an arbitrary procedure whereby the mediator was instructed to choose between [the defendant's] last offer and the plaintiffs' attorneys' last demand." (Id. at p. 254.) The Court of Appeal rejected that argument because "the [trial] court made clear that it did not use this method for calculating attorney fees, but that it was making `an independent assessment of the appropriate amount' of a fee award and on that basis found that the fees requested were `reasonable.' " (Ibid.) The difference between the present case and Wershba is that the trial court here made the determination of reasonableness as to the range of fee awards before the fee arbitration took place. It appears the trial court in Wershba had no more information before it regarding the hours spent by class counsel on the class action than the trial court in this case did at the time it refused to approve the fee arbitration provision. (Id. at pp. 254-255.) Thus, the objectors in Wershba had no greater opportunity to participate in the determination of the amount of fees obtained by class counsel than the objectors would have had in this case under the settlement agreement.*fn11 What is unexplained in the trial court's ruling in this case is why the objectors must be permitted to participate in the arbitration to determine the ultimate figure simply because the parties were able to agree only on a fee range or because they did not conduct the arbitration before presenting the settlement agreement to the court.*fn12

It is true that, had the settlement agreement provided for the trial court to determine the amount of fees, objectors would have had an opportunity to participate in that process. In fact, counsel for objectors in the present case did participate in the court's fee determination proceedings. However, the fact that objectors might have that opportunity where a court is determining the amount of fees does not mean the trial court in this case had a legal basis to require the participation of objectors in the arbitration. As noted previously, the "purpose" of requiring court approval of class action settlements is to protect class members " . . . `whose rights may not have been given due regard by the negotiating parties.' [Citation.]" (Dunk, supra, 48 Cal.App.4th at p. 1801.) Objectors may participate in settlement approval proceedings relating to fees to assist in determining whether there is any indication of collusion and the reasonableness of the overall fee award. (Id. at pp. 1800-1801; accord, Microsoft, supra, 135 Cal.App.4th at p. 723.) Where, as here, the objectors have had an opportunity to present their views on those matters, in light of documentation adequate to support a reasonableness determination, and the trial court has determined there was no collusion and the fee range is reasonable, the court has satisfied the purposes of its review of the agreement on fees. (See Dunk, at p. 1801 [the court's inquiry " `must be limited to the extent necessary to reach a reasoned judgment that the agreement is not the product of' " collusion and that the settlement is reasonable].)*fn13 Here, the trial court's refusal to approve the fee arbitration provision was not tethered to that purpose; that is, the trial court's requirement of objector participation in the arbitration lacked any nexus to the goal of protecting unnamed class members, whose interests would not have been affected by the fee arbitration. Ultimately, the court misapprehended its role in the class action settlement process and failed to give "[d]ue regard . . . to what is otherwise a private consensual agreement between the parties." (Ibid.; see also Evans v. Jeff D. (1986) 475 U.S. 717, 726-727.)

Importantly, the trial court could have, and perhaps should have, delayed final approval of the settlement, including determination of the reasonableness of the fee award, until after the arbitration, which would have made this case essentially identical to Wershba, supra, 91 Cal.App.4th 224.*fn14 However, in the circumstances of this case, the court had no legal basis to refuse to approve the fee arbitration provision for lack of objector participation. The trial court's ruling was particularly problematic in light of the public policies favoring arbitration and the settlement of complex class actions. (See Bouton v. USAA Casualty Ins. Co. (2008) 43 Cal.4th 1190, 1203; Microsoft, supra, 135 Cal.App.4th at p. 723, fn. 14.) The trial court abused its discretion in refusing to approve the fee arbitration provision. (See Westside, supra, 33 Cal.3d at p. 355.)

B. Sprint Has Not Shown It Was Prejudiced by the Trial Court's Error

Although Sprint has shown the trial court abused its discretion in refusing to approve the fee arbitration provision, the error is not cause to reverse the judgment unless Sprint demonstrates prejudice.

Under article VI, section 13 of the California Constitution, "No judgment shall be set aside . . . for any error as to any matter of procedure, unless, after an examination of the entire cause, including the evidence, the court shall be of the opinion that the error complained of has resulted in a miscarriage of justice." (See also Code Civ. Proc., § 475 [a judgment may be reversed only for prejudicial error, and prejudice may not be presumed]; Red Mountain, LLC v. Fallbrook Public Utility Dist. (2006) 143 Cal.App.4th 333, 347-348.) Under People v. Watson (1956) 46 Cal.2d 818, 836 (Watson), the miscarriage of justice standard for reversal requires a showing "that it is reasonably probable that a result more favorable to the appealing party would have been reached in the absence of the error." (See also Cassim v. Allstate Ins. Co. (2004) 33 Cal.4th 780, 800-802 (Cassim).) " `[A] "probability" in this context does not mean more likely than not, but merely a reasonable chance, more than an abstract possibility.' [Citation.]" (Cassim, at p. 800.) The Watson test applies to the type of error at issue in this case, which involves submission of the fee determination to the trial court rather than to the arbitrator selected by the parties. (See Beasley v. Wells Fargo Bank (1991) 235 Cal.App.3d 1383, 1397 (Beasley) [Watson test applied where trial court erred in submitting an equitable issue to the jury]; see also Cassim, at pp. 801- 802 [citing Beasley with approval].)

Sprint acknowledges the Watson test of prejudice applies. It argues it is reasonably probable the arbitrator's fee award would have been more favorable to it because, due to the "minimal practical benefits" obtained by plaintiffs in the settlement, there was "ample ground for reducing class counsel's fees far below the lodestar." Sprint emphasizes, among other things, that plaintiffs obtained no monetary recovery, despite the fact that plaintiffs' "economist" calculated "$789 million in damages" for a California class alone; the injunctive relief allows class members to unlock their handsets in only limited circumstances, at the end of a lengthy contract term or after payment of a significant early termination fee; there is no evidence unlocked handsets can be used on other service providers' networks; and the other provisions of the settlement provide little practical benefit.

Sprint makes a strong argument that the arbitrator selected by the parties could reasonably have exercised his discretion to apply a significant negative multiplier to class counsel's lodestar, but Sprint fails to appreciate the difficulty of showing prejudice in the circumstances of this case. The present case is not analogous to those in which a piece of relevant evidence was excluded at trial, or where a jury was exposed to improper evidence, argument, or instructions. In such circumstances, it is relatively straightforward for the reviewing court to analyze whether, for example, it is reasonably probable the jury would have rendered a different verdict had inadmissible evidence been excluded. (See, e.g., People v. Lindberg (2008) 45 Cal.4th 1, 26.) The prejudice issue in this case is not whether the outcome would have been different had the decision maker considered different evidence, instructions, or argument. Instead, Sprint must show it is reasonably probable the arbitrator would have reached a more favorable conclusion based on the same evidence and argument presented to the trial court. In this context, it is not enough for Sprint to show that a different reasonable decision maker could have rendered a more favorable fee determination. Instead, Sprint must show a likelihood that it was denied a fair and impartial determination of the issue.

The error in this case is comparable to that in Beasley, supra, 235 Cal.App.3d 1383. In that case, a class action challenging a bank's fees assessed to credit card customers, the trial court erred in submitting to the jury the legal question of whether the fees were valid as liquidated damages. (Id. at pp. 1388-1389.) The Court of Appeal rejected the bank's contention the error was reversible per se and required the bank to show actual prejudice under the Watson test. (Beasley, at pp. 1396-1397.) The validity question turned on an assessment of witness credibility, but the court did not frame the prejudice issue as whether the evidence was such that the trial court could have reached a different conclusion than the jury. Instead, the court framed the issue in terms of the fairness of the proceedings: "the presumption is indulged that [the appellant] had a fair trial, and [the appellant] has the burden of showing otherwise. [Citation.]" (Id. at p. 1397; see also Gann v. Williams Brothers Realty, Inc. (1991) 231 Cal.App.3d 1698, 1704 (Gann) ["it is presumed that the party had the benefit of a fair and impartial trial"].) The court acknowledged this presented a great obstacle to relief on appeal, stating, "[i]ndeed, it is difficult to conceive how actual prejudice might be demonstrated in such a situation." (Beasley, at p. 1397; see also Gann, at p. 1704.)

The burden of showing actual prejudice is very onerous in this case as well. It is well established that "[t]he `experienced trial judge is the best judge of the value of professional services rendered in his [or her] court' . . . . [Citations.]" (Serrano v. Priest (1977) 20 Cal.3d 25, 49 (Serrano); see also Consumer Privacy Cases, supra, 175 Cal.App.4th at p. 556.) Sprint does not argue the trial court abused its discretion in determining the amount of the ultimate fee award, and it points to nothing in the trial court's order indicating that the court misunderstood the nature of the action or settlement. Absent a showing of actual bias, equivalent unfairness, or some other exceptional circumstance, it is entirely speculative whether, based on the same evidence and argument, the arbitrator selected by the parties would have applied a larger negative multiplier to the fee award.*fn15 This is particularly true in light of the careful consideration reflected in the trial court's order on fees*fn16 and the fact that the agreed-upon range already accounted for the minimal success to some extent, since the top of the range was class counsel's lodestar with no multiplier.*fn17 Moreover, the arbitrator might have awarded the over $300,000 in expenses that the trial court declined to award under the applicable fee shifting statute. (See part I.C., below.)

This does not mean that Sprint was without any effective remedy when the trial court refused to approve the fee arbitration provision. Immediate review by extraordinary writ was an available vehicle to challenge the trial court's ruling. (Beasley, supra, 235 Cal.App.3d at p. 1397; Gann, supra, 231 Cal.App.3d at p. 1704.) "[A]s a practical matter, by omitting to seek immediate writ review, [the defendants] presented [themselves] with the daunting (perhaps impossible) task of proving actual prejudice on appeal." (Beasley, at p. 1398.) One reason to allow judgments to stand where the error relates only to the identity of the decision maker is the aggrieved party "should not be able to play `Heads I win. Tails you lose' by waiting until after judgment to seek review." (Gann, at p. 1704; see also McIntosh v. Bowman (1984) 151 Cal.App.3d 357, 363.) Moreover, this approach to prejudice avoids the waste of judicial resources that would result from reversing the trial court's judgment as to the fee award where the court's error could have been corrected before the trial court conducted its fee determination proceedings. (Beasley, at p. 1398; see also Byram v. Superior Court (1977) 74 Cal.App.3d 648, 654.)

We therefore conclude that, although the trial court erred in refusing to approve the fee arbitration provision, the error is not a basis for reversal because Sprint has failed to demonstrate any actual prejudice. (See Beasley, supra, 235 Cal.App.3d at p. 1398.)

C. Plaintiffs Have Forfeited Their Claim on Cross-Appeal*fn18

In their cross-appeal, plaintiffs seek over $300,000 in expert fees and postage, telephone, and copying expenses that the trial court held were not recoverable costs under Code of Civil Procedure section 1033.5 (hereafter section 1033.5). The court denied those expenses because section 1033.5 states that "[f]ees of experts not ordered by the court" and "[p]ostage, telephone, and photocopying charges" are not recoverable costs. (§ 1033.5, subds. (b)(1) & (3).) Plaintiffs concede the expenses at issue are not recoverable under section 1033.5, but they contend the trial court should have included them in the award because Sprint promised in the settlement agreement to pay plaintiffs' "expenses."

The promise to pay plaintiffs' expenses was part of the fee arbitration provision that the trial court declared "void in its entirety." The court instead awarded costs under section 1033.5. In their opening brief, plaintiffs assert the court erred because invalidation of the fee arbitration provision did not affect Sprint's contractual obligation to pay their expenses. However, plaintiffs fail to support the argument with reasoned argument or any citations to authority. In their reply brief, plaintiffs cite to cases for the proposition that the trial court could have and should have severed the arbitration provision and enforced the remainder of the agreement. We will not consider the authority and argument presented by plaintiffs for the first time in their reply brief. (Neighbours v. Buzz Oates Enterprises (1990) 217 Cal.App.3d 325, 335, fn. 8 [" `Obvious considerations of fairness in argument demand that the appellant present all of his points in the opening brief. To withhold a point until the closing brief would deprive the respondent of his opportunity to answer it or require the effort and delay of an additional brief by permission. Hence the rule is that points raised in the reply brief for the first time will not be considered, unless good reason is shown for failure to present them before.' "].)

Because plaintiffs failed to present any timely reasoned argument with citations to authority supporting their cross-appeal, they have forfeited their contention of error. (In re Groundwater Cases (2007) 154 Cal.App.4th 659, 690, fn. 18; Badie v. Bank of America (1998) 67 Cal.App.4th 779, 784-785.)

II. Appeal No. A122765 (Anand)*fn19

Anand also appeals from the trial court's judgment. Although her opening brief lacks clarity (and she did not file a reply brief), it appears that Anand contends the trial court abused its discretion in determining the amount of fees awarded to plaintiffs.*fn20

As noted previously (ante, pp. 18-19 & fns. 15, 16), the trial court carefully considered the arguments presented by Sprint, plaintiffs, and objectors regarding the degree of benefit conferred on the class by the settlement. Ultimately, the trial court applied a negative multiplier of .75 to class counsel's lodestar, although the reduction was offset by positive multipliers relating to other factors. Anand cites cases in which trial courts applied much larger negative multipliers to account for lack of success, but she fails to discuss the court's reasoning in this case. The trial court was " `the best judge of the value of professional services rendered' " in the case. (Serrano, supra, 20 Cal.3d at p. 49.) Because Anand has not shown any errors in the court's reasoning, she has failed to show the court abused its discretion in determining a reasonable fee award for plaintiffs. (See Dills v. Redwoods Associates, Ltd. (1994) 28 Cal.App.4th 888, 890, fn. 1 ["[w]e will not develop the appellants' arguments for them"].)*fn21


The trial court's judgment is affirmed. All parties shall bear their own costs on appeal.

We concur. JONES, P.J., NEEDHAM, J.

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