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Arguelles-Romero v. Superior Court of Los Angeles County


May 13, 2010


ORIGINAL PROCEEDINGS in mandate. William F. Highberger, Judge. Petition granted and remanded with directions. (Los Angeles County Super. Ct. No. BC410509).

The opinion of the court was delivered by: Croskey, Acting P. J.


Plaintiffs Arturo Arguelles-Romero and Evangelina Amezcua attempted to pursue a class action against AmeriCredit Financial Services, Inc. (AmeriCredit), the assignee of plaintiffs' automobile financing contract. Relying on an arbitration clause with a class action waiver contained in the contract, AmeriCredit moved to compel individual arbitration. Plaintiffs opposed the motion on the basis that the arbitration clause and class action waiver constituted an unconscionable exculpatory clause. The trial court disagreed and granted the motion to compel individual arbitration. Plaintiffs sought immediate review by means of a petition for writ of mandate and we issued an order to show cause. While we hold the trial court did not err in finding the class action waiver was not unconscionable, we also conclude that it should have also performed a discretionary analysis on whether a class action is a significantly more effective practical means of vindicating the unwaivable statutory rights at issue. We therefore grant the petition and remand with directions.


1. Underlying Facts

On February 19, 2006, plaintiffs, a married couple, purchased a new 2006 Chevrolet Tahoe truck from a dealer. The purchase price of the truck was $38,845.46, including taxes and fees. An $8,000 down payment was made, comprised of $2,500 cash and a $5,500 manufacturer's rebate. The remainder of the purchase price was financed at an interest rate of 15.99%, over a term of six years. The contract was eventually assigned to AmeriCredit.

At some point, plaintiffs fell behind in their payments.*fn1 On October 21, 2008, AmeriCredit repossessed their truck. On October 23, 2008, AmeriCredit sent plaintiffs a notice of intent to sell the truck. Civil Code section 2983.2, a part of the Automobile Sales Finance Act (ASFA), sets forth certain requirements for a notice of intent to dispose of a repossessed motor vehicle. For example, the notice must set forth the right to redeem the motor vehicle, and, where applicable, the conditional right to reinstate the contract. (Civ. Code, § 2983.2, subds. (a)(1) & (a)(2).) Case law has interpreted these requirements to mean that the notice must "provide sufficient information to defaulting buyers to enable them to determine precisely what they must do in order to reinstate their contracts, including stating the amounts due, to whom they are due, the addresses and/or contact information for those parties, and any other specific actions the buyer must take." (Juarez v. Arcadia Financial, Ltd. (2007) 152 Cal.App.4th 889, 899.) That case further held, "[t]he creditor must also inform the consumer regarding any additional monthly payments that will come due before the end of the notice period, as well as of any late fees, or other fees, the amount(s) of these additional payments or fees, and when the additional sums will become due." (Id. at p. 905.)

The notice AmeriCredit sent to plaintiffs informed them of both the right to redeem the vehicle and the conditional right to reinstate the contract. The notice set forth both the amount of money which would be required to redeem the vehicle and the amount necessary to reinstate the contract, and itemized both amounts. However, the calculation appeared to have been made as of the date of the notice; underneath each total was written, "Plus any storage charges, additional payments, and late charges which become due after the date of this notice." Plaintiffs would ultimately allege that the notice was insufficient under the ASFA for this reason.*fn2

There is no allegation that plaintiffs attempted to exercise their right to redeem or their right to reinstate. AmeriCredit sold the truck on November 21, 2008, for $8,400. Subtracting this from the unpaid amount financed and adding in other expenses and fees, AmeriCredit calculated a deficiency owing of $16,452.74. AmeriCredit wrote plaintiffs with this calculation, stating, "Please contact us to make arrangements for the payment of this debt. If you do not, AmeriCredit may take any legal action necessary in order to recover the debt." Plaintiffs allege that they have paid a portion of the deficiency, but do not indicate the precise amount.

2. Allegations of the Complaint

Under the ASFA, a defaulting buyer "shall be liable for any deficiency after disposition of the repossessed... motor vehicle only if the notice" of intent to sell complied with all requirements set forth in Civil Code section 2983.2, discussed above. As plaintiffs believe the notice of intent they received from AmeriCredit was inadequate, they brought the instant action against AmeriCredit, asserting that they are not liable for the deficiency balance. They seek a refund of any amounts paid and an order enjoining AmeriCredit from further collection efforts. Additionally, they seek an order requiring AmeriCredit to inform all credit reporting agencies to delete all references to the deficiency balance allegedly owed.*fn3

Plaintiffs allege, on information and belief, that the notice of intent to sell which they received was a standard form sent by AmeriCredit to its California borrowers whose vehicles were repossessed. Plaintiffs therefore seek to maintain a class action, on behalf of all persons who were issued such a notice from AmeriCredit in California, within the four years preceding the date of the complaint, who were subsequently assessed a deficiency balance following the disposition of the vehicle, and from whom AmeriCredit collected or attempted to collect any portion of the deficiency balance. They allege causes of action for violation of the ASFA, the unfair competition law (Bus. & Prof. Code, § 17200, et seq.), and for declaratory relief. They seek restitution and injunctive relief on behalf of the entire class. Additionally, plaintiffs seek attorney's fees under the ASFA (Civ. Code, § 2983.4) and Code of Civil Procedure section 1021.5.

3. Motions to Compel Arbitration and Stay Discovery

AmeriCredit responded to the complaint with a motion to compel individual arbitration, based on an arbitration clause and class action waiver in the purchase and financing contract plaintiffs had signed when they purchased the truck.*fn4 At the same time, AmeriCredit moved for a protective order and to stay discovery pending resolution of its motion to compel arbitration. Plaintiffs opposed the motion, seeking limited discovery directed to the issue of the enforceability of the arbitration clause and class action waiver. Plaintiffs' opposition stated, "The contract is a standard form contract used throughout California and is a 'take it or leave it' contract, with customers having no ability to negotiate the terms of the contract, particularly those set forth on the back of the contract, including the arbitration provision. It is anticipated that Ameri[C]redit will respond to the discovery by acknowledging that it does not accept contracts in which the consumer may have crossed off portions of the terms set forth on the back of the contract [including the arbitration clause and class action waiver]. [¶] In addition, it is anticipated that discovery will reveal that Ameri[C]redit uses the court system almost exclusively against its customers in seeking default judgments. The arbitration provision will only be used if a consumer attempts to file a class action as in this case. It is essentially a 'poison pill' designed to insulate Ameri[C]redit from liability that would otherwise be imposed under California's law."

The trial court permitted plaintiffs certain limited written discovery, and indicated that if plaintiffs had any doubts regarding the veracity of AmeriCredit's responses, they could apply ex parte for follow-up discovery, which might include a deposition. Plaintiffs did not apply for further discovery.*fn5

4. AmeriCredit's Discovery Responses

AmeriCredit's discovery responses were not as plaintiffs had expected. Plaintiffs had "anticipated that Ameri[C]redit will respond to discovery by acknowledging that it does not accept contracts in which the consumer may have crossed off portions of the terms set forth on the back of the contract [including the arbitration clause and class action waiver]." AmeriCredit made no such acknowledgement. Instead, it denied that it refused assignment of contracts where terms on the back had been changed, and specifically denied that it refused assignment of contracts in which the customers had deleted the arbitration provision. In fact, AmeriCredit's Senior Vice President of Dealer Services verified a discovery response stating, "Approximately 40 percent of the California contracts [AmeriCredit] accepted for assignment since March 2005 do not contain either an arbitration provision or a class action waiver."

As to plaintiffs' assertion that "it is anticipated that discovery will reveal that Ameri[C]redit uses the court system almost exclusively against its customers in seeking default judgments," discovery revealed that, while AmeriCredit did not proceed in arbitration to obtain a deficiency against a borrower in the four years prior to the complaint, AmeriCredit also filed no lawsuits seeking deficiencies during the same period, and obtained no default judgments. Thus, plaintiffs' characterization of AmeriCredit as a company which required the consumers with which it dealt to sign an arbitration clause, which AmeriCredit would then use whenever sued by the consumers, while it continued to freely use the court system against them, was placed into question.

5. Plaintiffs' Opposition to the Motion to Compel Arbitration

After completion of discovery, plaintiffs filed their opposition to the motion to compel arbitration. They argued that the arbitration clause with class action waiver was unconscionable as an exculpatory clause. Simply put, plaintiffs contended that the arbitration clause and class action waiver would, if enforced, work a complete waiver of plaintiffs' rights under the ASFA, as the only economically feasible method of enforcing those rights was a class action.

The opposition was supported by a declaration of plaintiff Arguelles-Romero, which was intended to establish procedural unconscionability by setting forth the circumstances under which he signed the contract. However, the declaration did not indicate the date of execution. (See Code Civ. Proc., § 2015.5, subd. (b) [a declaration under penalty of perjury of the laws of California must include the date it is signed].) The trial court rejected the declaration on this basis.*fn6

The opposition was also supported by declarations of three attorneys who indicated that, based on their knowledge and experience, no attorney would pursue plaintiffs' claims on an individual basis, as it would not be economically feasible to do so. In this writ proceeding, plaintiffs argue that these declarations were uncontroverted and therefore should be considered dispositive. These declarations, however, appear to this court to be largely speculative, and unworthy of anything but the most minimal weight. While all three declarations are from experienced consumer attorneys, only one of the three attorneys claims any experience in post-repossession notice cases. With a single exception, each of the attorneys discusses the high costs of representing an individual plaintiff against a corporate defendant in litigation, with no mention made of the presumably lower costs in arbitration. For example, the attorneys each claim that corporate defendants routinely engage in substantial motion practice at the outset of the case - the costs of opposing which would quickly deplete any potential recovery. Yet we are concerned with an individual arbitration, where pretrial discovery and motion practice may be quite limited.*fn7 Moreover, when it comes to the issue of whether the availability of statutory attorney's fees under the ASFA may create a financial incentive for attorneys to pursue such cases, the attorney declarations are in disagreement. The two attorneys without experience in ASFA cases stated that "Courts [are] reluctant to award attorney fees requests, especially fee requests that far exceed the recovery of the plaintiff." In contrast, the one attorney with experience in ASFA cases declared that, in his experience, "many Courts are reluctant to award full attorney fees when the actual recovery is small and fee requests... far exceed the recovery."*fn8 (Emphasis added.) Thus, on the key issue of attorney's fees, the declarations are not undisputed; they are contradictory, with the one attorney with ASFA experience implicitly unwilling to declare that courts are reluctant to award statutory attorney's fees. Moreover, none of the attorneys indicated whether arbitrators are reluctant to do so.

6. Hearing and Ruling

The trial court held a lengthy hearing on the motion. On the issue of unconscionability, the trial court found this case governed by Discover Bank v. Superior Court (2005) 36 Cal.4th 148 (Discover Bank). We will discuss Discover Bank at length below. The trial court, however, concluded that the class action waiver in the arbitration clause was not unconscionable, either under the general doctrine of unconscionability or its specific application in Discover Bank. While the trial court concluded that plaintiffs had established procedural unconscionability in the execution of the contract, there was no substantive unconscionability. The court therefore granted the motion to compel individual arbitration.

7. Appeal and Writ Petition

On August 27, 2009, plaintiffs filed a notice of appeal from the order compelling arbitration. On September 25, 2009, AmeriCredit moved to dismiss the appeal as taken from a non-appealable order. On September 28, 2009, plaintiffs filed a petition for writ of mandate, challenging the same order. We granted the motion to dismiss the appeal, and issued an order to show cause in the writ proceeding.


The sole issue presented by this writ petition is whether the trial court erred in compelling individual arbitration. As we explain below, this requires consideration of two Supreme Court cases discussing the enforceability of class action waivers: Discover Bank and Gentry v. Superior Court (2007) 42 Cal.4th 443 (Gentry).


1. Standard of Review

"California law, like federal law, favors enforcement of valid arbitration agreements." (Armendariz v. Foundation Health Psychcare Services, Inc. (2000) 24 Cal.4th 83, 97 (Armendariz).) Under both federal and California law, arbitration agreements are valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the voiding of any contract. (Id. at p. 98 & fn. 4.) Unconscionability is a recognized contract defense which can defeat an arbitration agreement. (Szetela v. Discover Bank (2002) 97 Cal.App.4th 1094, 1099.)

" 'The [movant] bears the burden of proving the existence of a valid arbitration agreement by the preponderance of the evidence, and a party opposing the [motion to compel] bears the burden of proving by a preponderance of the evidence any fact necessary to its defense. [Citation.]' " (Bruni v. Didion (2008) 160 Cal.App.4th 1272, 1282.) The party opposing arbitration has the burden of proving that the arbitration provision is unconscionable. (Szetela v. Discover Bank, supra, 97 Cal.App.4th at p. 1099.) However, whether an arbitration provision is unconscionable is ultimately a question of law. (Bruni v. Didion, supra, 160 Cal.App.4th at p. 1283.)

" 'In these summary proceedings, the trial court sits as a trier of fact, weighing all the affidavits, declarations, and other documentary evidence, as well as oral testimony received at the court's discretion, to reach a final determination. [Citation.]' [Citation.]" (Bruni v. Didion, supra, 160 Cal.App.4th at p. 1282.) We will uphold the trial court's resolution of disputed facts if supported by substantial evidence. (Ibid.) When the trial court makes no express findings, we will infer that the trial court made every implied finding necessary to support the order compelling arbitration, and review those implied findings for substantial evidence. (Parada v. Superior Court (2009) 176 Cal.App.4th 1554, 1567.)*fn9

2. Discover Bank, Gentry, and Exculpatory Class Action Waivers

The confusion in this case arises because plaintiffs seek to combine the doctrines set forth in Discover Bank and Gentry into a single test for unconscionability. Yet while Discover Bank is a case about unconscionability, the rule set forth in Gentry is concerned with the effect of a class action waiver on unwaivable statutory rights regardless of unconscionability. (Sanchez v. Western Pizza Enterprises, Inc., supra, 172 Cal.App.4th at p. 172.) While, in certain circumstances, a class action waiver may be both unconscionable and violate the rule of Gentry, the Supreme Court has established two separate tests which should be considered separately. We discuss the underpinnings of each case.

a. Discover Bank

Unconscionability in California is comprised of two parts, procedural unconscionability and substantive unconscionability. (Discover Bank, supra, 36 Cal.4th at p. 160.) Both must be present for a contract term to be considered unconscionable, although there is a sliding scale. "In other words, the more substantively oppressive the contract term, the less evidence of procedural unconscionability is required to come to the conclusion that the term is unenforceable, and vice versa." (Armendariz, supra, 24 Cal.4th at p. 114.)

Discover Bank involved allegations of an unconscionable class action waiver. Although the class action waiver appeared in an arbitration agreement, the Supreme Court's analysis was equally applicable to waivers of class action litigation in court. (Discover Bank, supra, 36 Cal.4th at p. 153.) In the facts giving rise to the action, the plaintiff alleged that the defendant bank had represented to its customers that a payment would be considered timely if received by a certain date, but actually considered the payment late, and assessed a $29 fee, if the payment was received after 1:00 p.m. on that date. (Id. at pp. 152, 154.) As to the class action waiver, the plaintiff had never actually signed an agreement including the term. Instead, the defendant bank had added an arbitration clause and class action waiver to the standard terms of its agreement, and notified its customers of the change by means of a "bill stuffer" which informed the customers that if they continued using their accounts, they would be deemed to have consented to the new terms. (Id. at pp. 153-154.) When the plaintiff attempted to pursue a class action or class arbitration, the defendant bank argued that the class action waiver provision barred such a procedure. The plaintiff argued that the class action waiver was unconscionable.

The Supreme Court first concluded that "when a consumer is given an amendment to its cardholder agreement in the form of a 'bill stuffer' that he would be deemed to accept if he did not close his account, an element of procedural unconscionability is present." (Discover Bank, supra, 36 Cal.4th at p. 160.) The court then turned to the issue of substantive unconscionability, and concluded that class action waivers "may... be substantively unconscionable inasmuch as they may operate effectively as exculpatory contract clauses that are contrary to public policy." (Id. at p. 161.)

The court concluded that the class action waiver before it was such a clause. The court reasoned as follows. The amount at issue was $29, an amount much too small to justify the pursuit of an individual action or arbitration,*fn10 thereby rendering a class action the only effective way to obtain redress. Moreover, the court was concerned that an unscrupulous defendant, knowing that no individual would proceed against it for $29, could obtain that amount from millions of customers, and reap a handsome profit, safe in the knowledge that the class action waiver would prevent it from answering for its fraud. (Discover Bank, supra, 36 Cal.4th at pp. 159-161.) A key part of the court's legal analysis was Civil Code section 1668, which provides, " 'All contracts which have for their object, directly or indirectly, to exempt anyone from responsibility for his own fraud, or willful injury to the person or property of another, or violation of law, whether willful or negligent, are against the policy of the law.' "*fn11 (Discover Bank, supra, 36 Cal.4th at p. 161.) In other words, the Discover Bank court was concerned with the situation where it was alleged that the defendant, by means of the procedurally unconscionable class action waiver, had essentially given itself a license to defraud numerous individuals of very small amounts of money. Believing such license to be, in effect, an improper exculpatory contract, the court concluded it was unconscionable. (Ibid.)

The Discover Bank court did not set forth a three-part test for unconscionability of a class action waiver in a consumer contract,*fn12 although it is clear that the presence of three elements - (1) adhesion contract; (2) the dispute predictably involves small amounts of damages; and (3) allegations that the defendant has carried out a scheme to deliberately cheat large numbers of consumers out of individually small sums of money - was necessary to its analysis. (Discover Bank, supra, 36 Cal.4th at pp. 162-163.) For this reason, some federal cases applying Discover Bank have concluded that it established a three-part inquiry for determining the unconscionability of a class action waiver under California law. (See e.g., Shroyer v. New Cingular Wireless Services, Inc. (9th Cir. 2007) 498 F.3d 976, 983; In re Apple & AT & TM Antitrust Litigation (N.D.Cal. 2008) 596 F.Supp.2d 1288, 1298; Stiener v. Apple Computer, Inc. (N.D. Cal. 2008) 556 F.Supp.2d 1016, 1024.) This is not strictly accurate. While it is true that the presence of the three Discover Bank factors is sufficient to establish the unconscionability of a class action waiver, the Supreme Court did not hold that class action waivers are unconscionable only when those three elements are present. (Cohen v. DIRECTV, Inc. (2006) 142 Cal.App.4th 1442, 1451.) A court is instead required to consider whether, to the extent the elements are not present, the facts might still compel the conclusion that the class action waiver is unconscionable. (Ibid.)

b. Gentry

In contrast, what we will call "the rule of Gentry" is not a rule of unconscionability. Indeed, the absence of procedural unconscionability is not relevant to striking a class action waiver as violative of the rule of Gentry.*fn13 (Gentry, supra, 42 Cal.4th at p. 451.)

The seeds for the rule of Gentry were planted not in Discover Bank, but in Armendariz, supra, 24 Cal.4th 83. Armendariz considered whether a plaintiff could be compelled to arbitrate discrimination claims brought under the Fair Employment and Housing Act (FEHA). The Supreme Court began with the premise that FEHA rights are unwaivable. (Armendariz, supra, 24 Cal.4th at p. 112.) The court agreed that, as a general matter, assuming the arbitral forum is adequate, an agreement to arbitrate a non-waivable statutory claim does not waive the claim, it simply submits its resolution to another forum. (Id. at pp. 98-99.) However, if the arbitral forum is not adequate, an agreement to arbitrate a non-waivable statutory claim may, in fact, improperly compel the claimant to forfeit his or her statutory rights. (Id. at pp. 99-100.) The Armendariz court then considered the minimum requirements that any arbitral forum would have to meet so that forcing a party to pursue non-waivable statutory claims in that forum would still enable the party to vindicate his or her rights. (Id. at p. 113.) These requirements included arbitrator neutrality, the provision of adequate discovery, a written decision that will permit a limited form of judicial review, and certain limitations on the costs of arbitration. (Id. at pp. 90-91.)

The question that arose in Gentry was whether the right to a class arbitration should also be included among the Armendariz protections as a necessary minimum requirement for the arbitration of a non-waivable statutory right.*fn14 The Supreme Court concluded that it should, "at least in some cases." (Gentry, supra, 42 Cal.4th at p. 450.)

Gentry involved a class of employees who alleged that their employer had improperly characterized them as exempt and therefore did not pay them overtime. (Gentry, supra, 42 Cal.4th at p. 451.) The statutory right to recover overtime is unwaivable. (Id. at p. 455.) The Supreme Court then concluded that, in wage and hour cases, a class action waiver would frequently have an exculpatory effect and would undermine the enforcement of the statutory right to overtime pay. (Id. at p. 457.) The court identified several factors which, if present, could establish a situation in which a class action waiver would undermine the enforcement of the unwaivable statutory right. These factors included: (1) individual awards "tend to be modest" (id. at p. 457); (2) an employee suing his or her current employer is at risk of retaliation (id. at p. 459); (3) some employees may not bring individual claims because they are unaware that their legal rights have been violated (id. at p. 461); and (4) even if some individual claims are sizeable enough to provide an incentive for individual action, it may be cost effective for an employer to pay those judgments and continue to not pay overtime - only a class action can compel the employer to properly comply with the overtime law (id. at p. 462).

Gentry did not establish an absolute four-part test for the enforceability or unenforceability of class action waivers. Instead, "when it is alleged that an employer has systematically denied proper overtime pay to a class of employees and a class action is requested notwithstanding an arbitration agreement that contains a class arbitration waiver, the trial court must consider the factors discussed above: the modest size of the potential individual recovery, the potential for retaliation against members of the class, the fact that absent members of the class may be ill informed about their rights, and other real world obstacles to the vindication of class members' right to overtime pay through individual arbitration. If it concludes, based on these factors, that a class arbitration is likely to be a significantly more effective practical means of vindicating the rights of the affected employees than individual litigation or arbitration, and finds that the disallowance of the class action will likely lead to a less comprehensive enforcement of overtime laws for the employees alleged to be affected by the employer's violations, it must invalidate the class arbitration waiver to ensure that these employees can 'vindicate [their] unwaivable rights in an arbitration forum.' [Citation.]" (Gentry, supra, 42 Cal.4th at p. 463.)

The Gentry court remanded to the trial court to determine "whether, in this particular case, class arbitration would be a significantly more effective means than individual arbitration actions of vindicating the right to overtime pay of the group of employees whose rights to such pay have been allegedly violated by [the defendant]." (Id. at p. 466.) As this determination is within the discretion of the trial court, and is similar to the inquiry made on a motion for class certification, we have previously held that the standard of review for a Gentry determination is abuse of discretion.*fn15 (Sanchez v. Western Pizza Enterprises, Inc., supra, 172 Cal.App.4th at p. 169.)

c. Similarities and Differences Between Discover Bank and the Rule of Gentry

Discover Bank and the rule of Gentry are, in the words of the Supreme Court, both applications "of a more general principle: that although '[c]lass action and arbitration waivers are not, in the abstract, exculpatory clauses' [citation], such a waiver can be exculpatory in practical terms because it can make it very difficult for those injured by unlawful conduct to pursue a legal remedy." (Gentry, supra, 42 Cal.4th at p. 457.) One must be careful, however, not to attempt to distill a rule that any time a class action waiver is, in practical terms, exculpatory, the waiver cannot be enforced. This is so because some rights, even statutory ones, can be waived. (Armendariz, supra, 24 Cal.4th at p. 100.) Discover Bank and Gentry considered circumstances in which those waivers would not be upheld - either because they were procedurally and substantively unconscionable (Discover Bank), or because they were likely to result in a waiver of unwaivable statutory rights (Gentry).

While Discover Bank and Gentry were applications of the same general principle, it is also apparent that they involved different legal theories. Discover Bank is based on unconscionability, which is a legal determination subject to de novo review, while Gentry is based on whether a class arbitration (or action) is a significantly more effective practical means of vindicating unwaivable statutory rights, which is a discretionary determination subject to abuse of discretion review.

It is clear, however, that in the appropriate case, both doctrines may apply. Surely, a case can be envisioned in which an employer, by means of a contract of adhesion, imposes a class action waiver on its low wage-earning employees as part of a scheme to intentionally defraud each employee of a very small amount of pay to which the employee is statutorily entitled (pursuant to a non-waivable statute). The class action waiver would be unconscionable as largely indistinguishable from the circumstances considered in Discover Bank. But the circumstances might also justify a determination, under the rule of Gentry, that a class action is a significantly more effective practical means of vindicating the non-waivable statutory rights.

Despite the potential overlap of the two doctrines, care should be taken not to conflate them unnecessarily. For example, Discover Bank found substantive unconscionability where, in addition to allegations of fraud, "disputes between the contracting parties predictably involve small amounts of damages." (Discover Bank, supra, 36 Cal.4th at p. 162.) The rule of Gentry requires courts to consider, among other factors, whether individual awards "tend to be modest." (Gentry, supra, 42 Cal.4th at p. 457.) Both cases thus found the amount at issue to be a relevant consideration. But just because an amount is sufficiently "modest" to, in combination with other factors, invalidate a class action waiver under the rule of Gentry does not necessarily mean the same amount is a "small amount[] of damages" sufficient to, in combination with an allegation of fraud, mandate a finding of substantive unconscionability under Discover Bank. In both situations, the ultimate inquiry is whether the class action waiver would, in effect, work as an exculpatory clause. But the amount of money at issue which would make pursuit of an individual action an economically viable proposition is very likely to be different when, for example, the plaintiff risks employer retaliation than when the plaintiff is a consumer with no ongoing relationship with the defendant.*fn16

Thus, the proper course of action is for a court to consider each test on its own merits, as it applies to the specific circumstances of a case. If the plaintiff can establish procedural unconscionability, the court should consider whether, under the circumstances alleged, the class action waiver is substantively unconscionable as a matter of law. If the plaintiff can establish a non-waivable statutory right is at issue, the court should make a discretionary determination under the rule of Gentry.

In this case, plaintiffs argued only unconscionability, although they attempted to do so by combining some elements of the unconscionability analysis of Discover Bank with some of the factors considered in the discretionary determination in the rule of Gentry. But the rule of Gentry factors are not, as plaintiffs argue, "indicia of unconscionability." They may be considered, in the proper circumstances,*fn17 but the rule of Gentry did not expand the Discover Bank analysis to include all of the Gentry factors - it simply established a different, discretionary, determination. In this case, the trial court performed an unconscionability analysis, but (as it was never expressly asked to do so) did not perform an analysis under the rule of Gentry. As we explain below, the trial court did not err in concluding that the plaintiffs failed to establish the class action waiver is unconscionable as a matter of law. However, as plaintiffs relied on the factors from the rule of Gentry, we will remand this matter for the trial court to perform a discretionary determination under the rule of Gentry.

3. Law of Unconscionability Applied to the Facts in this Case

As discussed above, unconscionability involves both procedural and substantive unconscionability; both must be present. It is the plaintiff's burden to introduce sufficient evidence to establish unconscionability.

In this case, the trial court found that procedural unconscionability had been established as the contract was a form contract of adhesion, presented to plaintiffs on a take-it-or-leave-it basis. The dispute in this case surrounds the evidence of substantive unconscionability.

"Substantive unconscionability addresses the fairness of the term in dispute. Substantive unconscionability 'traditionally involves contract terms that are so one-sided as to "shock the conscience," or that impose harsh or oppressive terms.' " (Szetela v. Discover Bank, supra, 97 Cal.App.4th at p. 1100.)

Plaintiffs seek to establish substantive unconscionability under the spirit, if not the precise analysis, of Discover Bank. In other words, plaintiffs argue that, as the individual amounts at issue are so small, a class action is the only viable remedy; and that, by imposing a class action waiver on its customers, AmeriCredit has established a scheme by which it can continue attempting to collect deficiencies following faulty post-repossession notices, in violation of public policy.

However, plaintiffs failed to establish that the individual amounts at issue are so small that a class action is the only viable remedy. Plaintiffs argue that the amounts at issue are not the amounts of the deficiencies (which, in plaintiffs' case, exceeds $16,000), but simply the amounts the members of the class have paid on the deficiencies, which plaintiffs seek to recover by restitution. We disagree. Plaintiffs seek a declaration that they are not liable for the entire deficiency balance; clearly, it is the amount of that deficiency balance that is at issue.*fn18 Moreover, even if plaintiffs were correct and the amounts at issue were simply the amounts paid, plaintiffs have failed to establish that these amounts are too small to justify individual actions because plaintiffs have wholly failed to introduce any evidence as to the size of the amounts. Plaintiffs never introduced evidence of the amount they paid on the deficiency balance, nor did they offer any general statistics on the amounts generally paid on deficiency balances.*fn19 In any event, we conclude that the full deficiency balance is the amount at issue, an amount exceeding $16,000. This amount is not so small that individuals would not be willing to spend the time and effort to pursue an individual claim for the amount, particularly when the prospect of an award of statutory attorney fees is also possible. (Civ. Code, § 2983.4 and Code of Civ. Proc., § 1021.5.) Thus, plaintiffs have not established the prerequisite to their theory of substantive unconscionability - that the claims are so small that a class action is the only viable means of enforcement.*fn20

With a showing only of procedural unconscionability, and no evidence of substantive unconscionability,*fn21 we conclude that the class action waiver is not unconscionable and the trial court correctly so ruled.

Although plaintiffs do not specifically argue that the class action waiver should be invalidated under the rule of Gentry, they argue that several of the circumstances present in Gentry should weigh in favor of a finding of substantive unconscionability in this case. For example, they argue that the bulk of the individuals against whom AmeriCredit asserted a deficiency balance after a statutorily-inadequate post-repossession notice likely have no idea that AmeriCredit was violating their statutory rights. While, under the circumstances of this case, this factor does not establish unconscionability of the class action waiver; it is a factor indicating that a class action may be a preferable means of vindicating the statutory rights at issue. As plaintiffs opposed the motion for class certification by relying on several of the elements from the rule of Gentry, we believe the proper course of action is for the trial court upon remand to exercise its discretion to determine whether the class action waiver should be considered unenforceable under that rule.


The petition for writ of mandate is granted and the matter is remanded with directions. The trial court is directed to vacate its order granting the motion to compel individual arbitration and to reconsider the motion under the rule of Gentry and in a manner not inconsistent with the views expressed herein. The parties shall bear their own costs.


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